Frequently Asked Questions

Question 1

What are your shipping options and costs?

Accepted Answer

We offer free standard shipping on orders over $75. Standard shipping (5-7 business days) costs $8.99, express shipping (2-3 business days) costs $15.99, and overnight shipping costs $25.99. All orders are processed within 1-2 business days.

Question 2

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can also log into your account and check your order status in the 'My Orders' section. Tracking information is usually available within 24 hours of shipment.

Question 3

Do you ship internationally?

Accepted Answer

Currently, we ship within the United States only. We're working on expanding our shipping options to include international destinations. Sign up for our newsletter to be notified when international shipping becomes available.

Question 4

What is your return policy?

Accepted Answer

We accept returns within 30 days of purchase. Items must be unworn, unwashed, and have all original tags attached. Returns are free for orders over $75. Please visit our Returns page for detailed instructions on how to process your return.

Question 5

How do I exchange an item for a different size?

Accepted Answer

Size exchanges are free and easy! Contact us within 30 days of purchase, and we'll send you a prepaid return label. Once we receive your item, we'll ship the new size at no additional cost, subject to availability.

Question 6

Can I cancel or modify my order?

Accepted Answer

Orders can be cancelled or modified within 2 hours of placement. After that, your order enters our fulfillment process and cannot be changed. If you need to make changes after 2 hours, please contact our customer service team for assistance.

Question 7

How do I find the right size?

Accepted Answer

We recommend checking our size guide on each product page. Our sizes run true to fit, but if you're between sizes, we suggest sizing up for a more relaxed fit or sizing down for a more fitted look. If you're unsure, our customer service team can help you choose the right size.

Question 8

What materials do you use?

Accepted Answer

We use high-quality, sustainable materials including organic cotton, recycled polyester, and responsibly sourced fabrics. Each product page lists the specific material composition. We're committed to using eco-friendly materials whenever possible.

Question 9

How should I care for my Elevated Oasis clothing?

Accepted Answer

Care instructions are included on the label of each garment. Generally, we recommend washing in cold water, using mild detergent, and air drying when possible. Avoid bleach and high heat to maintain the quality and longevity of your pieces.

Question 10

Do you offer wholesale or bulk pricing?

Accepted Answer

Yes, we offer wholesale pricing for bulk orders and retail partners. Minimum order quantities and pricing tiers apply. Please contact us at elevatedoasis21@gmail.com with your business information for wholesale inquiries.

Question 11

How can I stay updated on new releases?

Accepted Answer

Sign up for our newsletter to be the first to know about new collections, exclusive releases, and special promotions. You can also follow us on social media @elevatedoasis for behind-the-scenes content and style inspiration.

Question 12

Do you have a physical store?

Accepted Answer

Currently, we operate as an online-only brand. However, we occasionally participate in pop-up events and markets. Follow our social media or newsletter for announcements about upcoming events where you can see our products in person.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are processed securely through our encrypted payment system.

Question 14

Is my personal information secure?

Accepted Answer

Yes, we take your privacy and security seriously. We use SSL encryption to protect your personal and payment information. We never store your credit card details on our servers, and we don't share your information with third parties without your consent.

Question 15

How can I contact customer service?

Accepted Answer

You can reach our customer service team by email at elevatedoasis21@gmail.com or by phone at (470) 485-4255. Our hours are Monday-Friday 9AM-6PM EST. You can also use the contact form on our Contact page.

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